Cooperstown Crier - Your Source for Hometown News - Cooperstown, Baseball Hall of Fame

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October 3, 2013

Company improves parking enforcement, collection

System from Complus has revenues increasing

Cooperstown Police Chief Mike Covert said he is pleased with the performance of Complus Data Innovations, Inc., the company hired by the town earlier this year to aid in the collection of parking tickets that has helped it collect $32,245 this summer.

Under the previous system, the village received yearly reports, with no monthly or seasonal breakdown. Because of this, a full evaluation of Complus’ performance will not be available for some time. The last pre-Complus report recieved showed that Cooperstown collected $77,704 over a period of 15 months.

Complus specializes in helping municipalities process and collect parking tickets.

As part of its two-year contract with the town, Complus provides Cooperstown with software, a ticket-writing machine and a web-based payment system. Complus has also taken over sending out demand notices to violators, and notifies New York State DMV not to renew a vehicle owner’s registration when they have three or more unpaid parking tickets within an 18 month period until those tickets are paid.

Complus charges nothing up front. Instead it gets to keep 18 percent of all parking tickets collected.

The town started utilizing Complus’ services at the end of May, and Covert says there has already been a significant improvement in the collection rate.

“I would say yes,” said Covert, when asked if collections were up over 18 percent.

As for why Cooperstown felt it needed Complus, Covert said that the previous system had been paper ticket based, and Cooperstown’s court clerk had been tasked with sending out the notices which, due to their sheer volume, had caused the town to fall behind.

“It’s just burdensome paper work to send out the notices over and over,” said Covert.

He also said Cooperstown is owed over $918,000 in outstanding parking tickets from the last five years, and that Complus has now taken over the responsibility of collecting this money.

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