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October 3, 2013

Company improves parking enforcement, collection

System from Complus has revenues increasing

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“It’s found money that hasn’t been tapped before,” said Covert.

Complus sends the town monthly reports, detailing how many tickets were given out, how many were paid, and where the tickets were given.

“I can see trends from month to month,” Cover said, saying that such information aided enforcement.

The online system Complus has set up also has improved how the village handles tickets, Covert said.

Before, tickets had to be paid to the court clerk. Now they can be paid online and to the police department as well. The system also makes it easier for the authorities to check in on the status of a ticket.

“Somebody calls me and says they have a problem with a ticket, I can just punch in a ticket number and see what’s going on,” said Covert, while demonstrating how the system allows him to digitally look at every ticket issued.

Complus has also set up reciprocal agreements with neighboring states, authorizing them to collect for Cooperstown and for Cooperstown to collect for communities in those states. Complus taking care of the notices also means that fines now reliably escalate.

The ticket-writing machine Complus provided also has aided the town, according to Covert. The machine has the ability to take pictures after it has printed a ticket, something that helps the village in court.

“We take photos of every ticket that we write now,” said Covert. “Before this it was just our word against theirs. It’s made our conviction rate very high.”

The device also allows parking officers to scan a vehicle’s license plate to see how many tickets it has. If it has more than three outstanding tickets, the car is booted until the tickets are paid.

Covert said that the record for number of tickets on a vehicle found in this way was 98. The vehicle was booted for a week, while the vehicle’s owner reached a plea agreement to reduce the tickets and pay them off.

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