We answered the door to discover we were to receive a piece of mail that required our signature not once, but twice. It seems The Bassett Medical Center had sent us a certified letter with a return receipt requested. We were told, of course, that we could refuse the letter. But we decided we really wanted to know what information was of such pressing importance that Bassett would spend $6.11 to send it to us.
Imagine our surprise when we opened it only to discover it was a letter confirming actions taken by Bassett, as well as an apology for what happened, as a result of a complaint we had filed regarding a most unpleasant, and we might add painful, experience we had when an x-ray of our new hip was taken. And while we were happy to receive written confirmation of what was done, we hasten to note that it followed two telephone calls on the same subject.
Plus we are not quite certain why such a letter needed to be certified with a return receipt requested. It seemed like overkill to us, not to mention a complete waste of the $5.66 spent above and beyond the cost of a first class stamp. When we asked as to why the letter was sent as it was, we were told it is not policy, but it is done a lot to make certain that the recipient received the letter. And while that might be important, we tend to think sending such certified, return receipt requested letters is rather a waste of health care dollars.
And while we mused about the letter for several days, we were able to put it out of our thinking when we realized we had two years, 2011 and 2012, of the “Cooperstown Criers” saved, waiting for the opportunity to clip the columns and add them to our collections of columns that date back to 1984. We always enjoy clipping the columns, although we do have to keep reminding ourselves that we do not need to re-read each and every one of them. However, we do tend to scan them to remind ourselves what the actual comings and goings were.