During the conversation with the administrator in charge, we pointed out our frustration with our situation as a inpatient. Quite frankly, we expected more and were sorely disappointed with what we got. We added that we did not think it was possible to run a hospital that seemed so woefully under-staffed. The response to this is that the hospital is fully staffed but the employees just don’t show up for work. Such an answer made no sense whatsoever to us because it did not seem to us, from the patient’s point of view, that they were as “fully staffed” as they might like to think.
All in all, we are sorry to report that we would rate our inpatient experience as quite poor. However, we hasten to point out that, unlike some comments we have received from patients regarding care, our rating does not in anyway reflect poorly on the many dedicated nurses and PCAs who took care of us during our stay. With few exceptions, we found those people in charge of our care to be some of the most caring and most dedicated people we have encountered. Unfortunately, they are being asked to work under conditions that almost guarantee they will not be able to deliver the care they know their patients deserve.
In fact, we are utterly amazed that there are so many hard-working and dedicated employees who come to work each and every day knowing they will not be able to provide the care they want the patients to receive. It is unimaginable to us that employees would be expected to work under the conditions that they evidently encounter on a daily basis. So instead of faulting the employees for the quality of care, we would instead fault the administration for its seeming utter lack of staffing necessary to provide even an adequate level of care for patients in the hospital.