We would also add that the success of a health care facility is only as good as its weakest link. There are many fine doctors in the system. But the work they are doing is seriously compromised when an equally fine support staff is not available to successfully continue excellent care for the patients. And at this point, given what seems to be obvious lacking in numbers of that support staff, there is no question that patients are not being provided with the health care they not only want, but with the health care they deserve.
In fact, as we have mused over our experience we are reminded of what we said many years ago, not long after we started writing this column with our late husband. We were interviewed for article regarding Cooperstown’s designation as a great four-season retirement community. We well remember saying during that interview that one of the real pluses for Cooperstown as a retirement community was its access to good health care. Unfortunately, after our recent experience as an inpatient, we would have to think long and hard, and are not all certain, that we would be able to say that today.
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