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In These Otsego Hills

April 25, 2013

The importance of speaking up ...

(Continued)

For example, as a result of the column we have had a meeting with the heads of three departments responsible for our care. And we found it to be a very informative and productive meeting. There was general agreement that our care did not meet Bassett’s expectations, leading to a number of steps designed to correct identified problems including the hiring of additional patient care assistants (nurse’s aides) for the surgical floor, the inception of a pilot program to staff the inpatient surgical floor with a part-time assistant to help patients get the walking needed for their recovery and better communication so that the expectations outlined for patients in the joint replacement class will be met during the patient’s hospital stay.

Additionally, the handouts distributed in the joint replacement class are being reviewed to make certain it is clear that they are only guidelines and that every patient is unique and may require changes to the outlined plan. We also learned that plans are in the works for the hospital’s food service with the goal of improving food choices for individual patients. A note was also made that the procedures in place for securing additional help when the floors are short of staff are being reviewed in order to make certain those procedures are working in the best interests of both patients and staff. All in all, we were most pleased with the discussion of issues and the proposed remedies for the problems we had encountered.

Thus, we do feel that it is very important that patients speak up regarding experiences at Bassett. Positive comments help Bassett to know what they are doing well. Negative comments help them to understand where there might be need for improvement. And, we hasten to add, we do not feel it is necessary to write a newspaper column to share both positive and negative comments. In fact, Bassett has an extensive system in place to deal with issues raised by patients. And we would encourage everyone who has had an experience, good or bad, which they wish to share with Bassett to do it so in order that it can become part of the ongoing evaluation of both inpatient and outpatient procedure. And, to make certain that we fully understood the Patient Representative Services at Bassett we called the head of the department for an explanation of the best way for a patient to share a comment.

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In These Otsego Hills
  • Bringing up a matter of poetic license Since we seem to spend time each week both reading and writing, we have always found the English language interesting to say the least. It seems that it always follows the rules until it doesn't follow the rules. Thus we found Jim Atwell's column "From word to phrase to sentence," which appeared in last week's paper, to be most delightful. But more importantly, it gives us something about which to write this week.

    July 31, 2014

  • Visitings with the Widge, Mare Bear This past week we found ourselves enjoying a delightful visit from the Ohio Ellsworths. And while our daughter-in-law Annie had to attend a conference at Hamilton College during part of the visit here, we greatly enjoyed our time with them. We were, of course, quite surprised to realize how much the granddaughters, The Widge and Mare Bear, had grown since we last saw them at Christmas. Obviously, their parents had not put bricks on their heads to retard their growth.

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    July 10, 2014

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    July 3, 2014

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    June 26, 2014

  • Splitting logs gives splitting headache We are happy to report that Woodside Hall is continuing with its presentation of programs which are open to the public. This evening at 6:30 p.m., they are hosting Glimmerglass Festival designers Troy Hourie and Erik Teague who will discuss their role in the company's summer production of Strauss' opera, "Ariadne in Naxos: Unplugged."

    June 19, 2014

  • Summer right for driving in the streets We have realized, having consulted our trusty calendar, that next Sunday is Father's Day. And thus this past weekend we were online looking for an appropriate printable Father's Day greeting card which we might send to the wee-we. Since we have been somewhat housebound this year, we have discovered the convenience of printable holiday cards. We used them rather successfully, we thought, when we sent them to the granddaughters for both Valentine's Day and Easter.

    June 12, 2014

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    June 5, 2014

  • Presidential reading replaces viewing ince we knew we were not in a position to take in any of the festivities surrounding the president's recent visit to the Hall of Fame, we decided we needed to celebrate in another way. And, as luck would have it, we are currently reading the recently released biography, "James Madison: A Life Reconsidered." What better way, we thought, to mark the current president's visit by reading about a former president's life. It seemed perfect. Besides, it gave us a reason to spend the day with our nose in a book.

    May 29, 2014